STANDARD SHIPPING

CARVIN AUDIO IS NOT ABLE TO SHIP TO P.O. BOXES

Carvin Audio.com uses UPS Ground and Priority Mail (except where noted) for all deliveries. Carvin Audio will decide how to best ship your order upon packaging. Packages shipped via UPS can be tracked online using your order confirmation number. The rule of thumb is that small orders will be delivered via USPS Priority, and larger items (amps, speakers, etc.) will be delivered via UPS. Some items, such as complete PA systems or half and full-stack amplifiers, will be shipped in multiple boxes. 

Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Carvin Audio does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.  

 EXPEDITED SHIPPING

CARVIN AUDIO IS NOT ABLE TO SHIP TO P.O. BOXES

Expedited shipping is also available. You can select 2-day shipping in the shopping cart. UPS considers this delivery options based on business days, therefore (for example), and item ordered on Thursday with 2-day delivery would not arrive until the following Monday.  

 If you need overnight shipping, or overnight shipping with Saturday delivery, please call the Carvin Audio staff at 800.854.2235 to make arrangements.  

 Please note that Carvin Audio cannot guarantee overnight delivery of products, because of variables such as time of day the order is placed, available stock on hand, and other factors.  

 Shipping rates can vary depending on your location, product size and service method for delivery. These shipping rates can change and we will notify you same or next business day if the shipping rate will be different from what it shows online. Carvin Audio does the best job to give competitive shipping rates and occasionally we get hit with surcharges or extra fees.  

 ALASKA, HAWAII & CANADA SHIPPING

Shipping charges to Alaska, Hawaii & Canada are similar to expedited shipping. The shopping cart on Carvin Audio.com will correctly calculate your shipping total to these areas or you can contact our sales staff for a shipping quote. 

Shipping charges to Canada only covers the cost of transit to Canada and DOES NOT INCLUDE DUTY AND TAXES. The customer is responsible for these additional charges. These charges will be billed to you from the shipping company and not from Carvin Audio.

 SMALL PARTS ORDERS

CARVIN AUDIO IS NOT ABLE TO SHIP TO P.O. BOXES

Small orders are generally shipped via USPS Priority Mail. 

 Small parts orders cannot be combined with larger orders for shipping purposes. That is, Carvin Audio will not place small items in the box with an amplifier. This is to further protect your items in transit.

 WARRANTY SHIPPING

Customers who are in need of warranty repair service by Carvin Audio should note the following policies and procedures: 

  1. For gear requiring warranty service within 30 days of the original invoice date, Carvin Audio will issue a call tag for UPS to pick up the equipment at Carvin Audio's expense. Carvin Audio will also pay the return shipping to the customer. 
  1. For equipment requiring warranty service work beyond 30 days of the original invoice date of the item, the customer is responsible for shipping of the item back to Carvin Audio in San Diego, California. Shipping insurance is strongly recommended, as Carvin Audio will not be held responsible for damages incurred in transit. If the item is being returned for warranty service less than one year from the original invoice date, Carvin Audio will pay for return shipping to the customer. 
  1. For all equipment requiring warranty service or other work beyond one year from the original invoice date, the customer is responsible for all shipping charges both to and from the factory. 
  1. All gear returned to Carvin Audio for service must include an RMA form

Note that replacement units will only be sent out once the damaged/defective unit has been picked up from the customer. Verification in the form of a UPS tracking number will be sufficient. As soon as we can verify that the unit has been shipped back, we'll get the replacement gear shipped out. 

Visit Carvin Audio Service for detailed information about warranty, repair and service, and to download the RMA form. 

 HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Items that are In-Stock are generally shipped the same day they are received (Monday-Friday), if the order is received before 12:00pm Pacific Time. For orders placed late in the afternoon or on the weekends, shipping will occur on the next business day. Therefore, an order placed Friday night will not ship until Monday. An order placed Wednesday morning will ship Wednesday afternoon. 

 

 How long it will take to receive your order depends on where you live, and what you ordered. An order shipped UPS Ground generally takes about 5 - 6 days to reach the East Coast. A small parts order will be received between 2 - 4 days via USPS Priority mail. However, once your package has left Carvin Audio, we cannot control factors such as weather that may delay your receipt.