Frequently Asked Questions

Is Carvin closing and going out of business?
No, The company has re-structured and has relocated their warehouse to a centralized location to offer faster shipping to customers worldwide.  
Is the company under new ownership?
No, The company is family owned with Joel Kiesel serving as President and Kristen Kiesel Lieurance serving as Vice President. Joel and Kristen are the children of Carson Kiesel, who recently retired from his role as President, and grandchildren of founder Lowell Kiesel. They mark the third generation of the Kiesel family to head up the company. 
My Carvin Amps and Audio product is under warranty and I need service, how do I get warranty service?
Carvin Amps and Audio stands behind its warranty on all products. Complete the form below to start the process. 
Will new products be offered by Carvin Amps and Audio?
Yes, we are working on new designs of pro audio, guitar and bass products, which will be released soon. We will make announcements when they are available. To get the latest news, sign up to our newsletter at the link below.