ACKNOWLEDEMENT

All orders are acknowledged by email and shipped the same business day if received before 12PM PST Monday-Friday. Orders that are received after 12PM, or on weekends, will ship out next the business day (except for holidays). Standard UPS Ground takes about 2 to 6 days on average. SMALL PARTS ORDERS are shipped via USPS Priority mail, which generally takes about 2 to 4 business days.

 

OUT OF STOCK

If an item is out of stock, it will be shipped as soon as it becomes available. You will receive an email message notifying you that it is out of stock. You will receive an additional email on the day that it ships along with your tracking number. If you have a question about your order status, click here to fill out the out the order status form.

 

STANDARD SHIPPING

All items are shipped UPS Ground or USPS Priority Mail. UPS shipments may be tracked online using your order confirmation number.

 

FREIGHT QUOTE FOR LARGE ORDERS

Call SALES at 800-854-2235 or 858-521-6005 to receive a quote. In some cases these orders will be shipped via TRUCK FREIGHT.

 

EXPEDITED SHIPPING

You may choose expedited 3-day, 2-day, or Next Day shipping at an additional shipping charge (order placed before 1pm PST) when selected in the shopping cart. Delivery is based on standard business days. 

 

ALASKA & HAWAII ORDERS

Shipping to Alaska and Hawaii are calculated in the shopping cart, or you can contact our SALES staff for a quote.

 

CANADIAN ORDERS

Shipping to Canada is calculated in the shopping cart. All orders are shipped UPS. You will be contacted before your order is delivered for the amount of VAT tax, which is additional and separate from the shipping charge. 

 

PERSONAL CHECKS 

Please allow 2 weeks for personal checks to clear your bank before your order is shipped.

 

PURCHASE ORDERS

Purchase Orders are accepted from schools and government agencies.

 

INTERNATIONAL SALES

For orders outside the USA, click here for the list of international dealers. If there is not a dealer in your area, click here to contact us.

 

SALES TAX

All orders shipped to or picked up in California will have California sales tax added to the order.

 

PROMOTIONS

Sales or promotions are not retroactive.