1. I have a UX16BP and I don't want to use the leather pouch that is included with it; I would rather have a belt clip; is there a replacement belt clip available and how would I install it? 

Yes, there is a replacement belt clip available for the UX16BP; it is the EM901CLIP which is the same part used on the EM901 monitor belt pack; to view the installation procedure, please click this link shown here: Instructions

2. Where can I get more information on the XD88 features: 

Click this for a High Resolution Booklet on the XD88:
XD88 Booklet

3. What is the frequency of my USM16-MC USM16-BP. 

Click this link for a list of all 16 Channels and their corresponding frequencies.

USM16-MC/BP

4. Where can I find the latest Firmware update for the XD360? 

The firmware page is on the XD360 main page. Click this link. Then scroll down to the Firmware update section. 
XD360 Page

Note: After you download the Zip file, unzip it, and then click on the file:Firmware update instructions.txt to see the current firmware revision.

5. How do I know if my amp will work outside of the United States? 120V / 240V? 

All Carvin amps have a label that will tell you if it will work in other countries, you just have to know what to look for. If the label read 90-240 50-60Hz it will work everywhere. If on the other hand it only says 120VAC 60H it will only work on a few select countries, The United States, Japan, Brazil, we use 120V AC 60Hz, other countries like China, Russia, Germany, UK, Most Africa Continent, France, Spain, use 240V 50Hz.

6. With all the power amp classifications, there may be terms you are unfamiliar with, so this document contains a brief description of Carvin's professional power amplifier designs and terminology. 

Click this link for a Description of the most common terms.
Carvin Professional Power Amp Design.PDF

7. How should I box my amp to send it in for repair? 

The amp should be boxed up in its original packaging. If that is not possible, then box it up as best you can. Make sure to leave a protective cushion between the amp and the box. During shipping the amp will be exposed to rough handling. If improperly boxed, the unit will be damaged. Carvin is not responsible for shipping damage due to improper boxing. Remember to fill out your RMA form.

8. What is the AC Cord wire gauge I should use with my amp? 
9. How to open the Guitar Tweed Case, or Black case. 

Slide the lock (round circular part of the lock) to the left to open case. Like indicated in the picture, and the lever will pop out.

The case will not be locked, the key is inside the case. On the right hand lock slide to the right.

Click on link, to see video: How to open guitar case.

10. What does a bad tube look like? How do I know if my tubes are good or not?

Look at this picture above, the two tubes on the left are bad. The two on the right are good.

Note the red glow on the two tubes on the Left side. It's best to replace all 4 tubes when this happens, you will have to Bias the amp. We have instructions on how to Bias your amp, on the "How to Bias" tab.

If your amp is under warranty, call customer service at (800) 854-2235 for a new set.

11. Does Carvin offer a trade in for the wireless that will not work after June, 2010 because of the frequency used? 

Carvin offers a 100 Dollar credit towards a replacement system, which are in the 638-698Mhz range(NEW), older is (700-800Mhz). You don't have to send in your old wireless. The credit applies to any owner not just the original owner. A serial number must be provided. Valid until Jan, 2013. Please call Carvin Sales at 800-854-2235

12. What is the availability of the AG100D Chassis replacement. 

AG100D Replacement Chassis:
Availability: Please call a head of time, before going to the Carvin Store to pick it up. Units upon request will be available on Thursdays if requested with sufficient time of notice.
Santa Ana Store: (714)558-0655 -1 week availability-
Hollywood Store: (323)851-4200 -1 week availability-
San Diego Store: (858)487-8700 -1 week availability-



Bring the original amp with you; you don't need to bring the cabinet. It is important that you call a head of time because the amp may not be in stock.

Installation Procedures:
Unplug the Speaker cabinet from the back of the amp. Unplug the power Cord from the Amp. Take out the 4 screws on the top, and then slide the amp out through the front of the cabinet. Reverse for installation.

Carvin Service - 1(800) 854 2235

13. What is the availability of the SX300 Chassis. 

SX300 Replacement Chassis:
Availability: Please call a head of time, before going to the Carvin Store to pick it up. Units upon request will be available on Thursdays if requested with sufficient time of notice.
Santa Ana Store: (714)558-0655 - 1 Week Availability -
Hollywood Store: (323)851-4200 - 1 Week Availability -
San Diego Store: (858)487-8700 - 1 Week Availability -



Bring the original amp with you; you don't need to bring the cabinet. It is important that you call a head of time because the amp may not be in stock.

Installation Procedures:
Unplug the Speaker cabinet from the back of the amp. Unplug the power Cord from the Amp.

Take out the 4 screws on the back to remove the back cover. Then remove 6 screws on the top of the cabinet, then slide out the amp, through the back of the cabinet. Reverse for installation.

Carvin Service 1(800) 854-2235

14. What is the availability of the SX200 Chassis. 

SX200 Replacement Chassis:
Availability: Please call a head of time, before going to the Carvin Store to pick it up. Units upon request will be available on Thursdays if requested with sufficient time of notice.
Santa Ana Store: (714)558-0655 - 1 Week Availability -
Hollywood Store: (323)851-4200 - 1 Week Availability -
San Diego Store: (858)487-8700 - 1 Week Availability -



Bring the original amp with you; you don't need to bring the cabinet. It is important that you call a head of time because the amp may not be in stock.

Installation Procedures:
Unplug the Speaker cabinet from the back of the amp. Unplug the power Cord from the Amp.

Take out the 4 screws on the back to remove the back cover. Then remove 6 screws on the top of the cabinet, then slide out the amp, through the back of the cabinet. Reverse for installation.

Carvin Service 1(800) 854-2235

15. Where can I find information on Old Carvin Equipment from the 60s, 70s, 80s. 

Try CarvinMuseum.com we have a lot of manuals and schematics from the early years.

16. Where can I find the Return Form? 

Click the link below to download the file.

RETURN FORM

For any "return" questions please call 1-800-854-2235

17. Where can I find the Return for Repair Form? (RMA form) 

The form can be located at the link below:

Return for Repair form RMA

18. What is the Thiele? 

The Thiele specifications are a set of parameters used to describe the audio characteristics of a speaker driver.

19. Can a Carvin Tech Modify my amps if I send them in? 

No. Carvin Technicians are not permitted to MOD (modify) any amplifier. It is against company policy. Carvin does not repair modified amplifiers. If a modification is found during a repair, then the component values will be returned to factory specs (if it is not rejected).

20. What is Moisture and Corrosion, and why is that bad? 

Moisture is the presence of water in trace amounts. It can cause rot in wood and corrosion in metals, both of which are the main materials in your amplifier and cabinet. When moisture goes inside the amp it can corrode the input and output jacks (causing intermittent crackling, popping, and volume loss), damage the cables inside the amp, and short traces on the circuit boards. If corrosion is present on any of the jacks, the best thing to do is to replace them. For light corrosion, applying contact cleaner to the jacks will help.

21. What do I do if I get Dust or Sand inside my gear? 

Dust and/or sand should never go inside the amp. If any debris goes inside try to clean it out as best you can. Dust and sand can block the fan and vents, causing the amp to overheat, and they can also short components inside. Any debris inside the chassis will also absorb moisture and cause corrosion to form on chassis and circuitry.

22. What do I do if my amp gets struck by Lightning? 

Lightning can cause extreme and intermittent failures to all electrical equipment. Most of these issues are very difficult to repair and usually return after time. In the case of a direct hit, the amp will likely not work well ever again. If there was a black out for a few seconds and the amp does not power back ON, check the fuse. For a replacement fuse click on "Fuse and Bias Values" in the FAQ Categories menu.

23. When I tap the top of my amp the signal goes in and out, what do I do? 

This is a characteristic of something inside the amp being loose. In most cases it is a loose connector, but it can also be dirty or corroded contacts, a bad ribbon cable, or broken solder joints. To check this, take the amp out of the enclosure and verify that all harnesses and connectors are installed correctly. Disconnect and reconnect the ribbon cables. Power on your amp and verify that it is working properly. If the problem persists, you may have to replace a connector and do further troubleshooting. A cable can work its way out from the vibration of a speaker. For a replacement cable click on "Parts".